Help centre
Answers to the questions that come up most often about reservations made through Yosor.
Common questions
How do I change the time of my reservation?
Open the link in your confirmation email and choose Reschedule. You will see the times the business has open. If the option is not there, the business's change window has closed — call them and they can move it for you.
How do I cancel?
Open the link in your confirmation email and choose Cancel reservation. The time is released straight away and the business is told. If it is too late to cancel online, call the business.
I did not get a confirmation email.
Check your spam or junk folder first. If it is not there, the address on the reservation may be wrong or mistyped — contact the business and they can correct it and send it again.
How do I stop these emails?
Every email has an Email preferences link at the bottom. You can switch off the weekly summary and review invitations there. Confirmations, changes, cancellations and sign-in codes are always sent, because they are about something you asked for.
Is my reservation link private?
Yes — the link is what identifies your reservation, so treat it like a password and do not forward the email. Anyone holding the link can view, change or cancel that reservation.
Who do I contact about a price or a treatment?
The business, directly. Yosor handles the booking; everything about the service itself, including what it costs and what it involves, is theirs to answer.
Guides
No guides have been published yet.
Still need help?
For anything about a specific reservation — a time, a price, or something the business needs to know — contact the business directly. Their phone number is on your reservation page and on their profile.
support@yosor.net